How to Access Your Digital Packs

Welcome to Demme Learning, and thanks for purchasing access to a Demme Digital Pack. Here are instructions on how to redeem your access code and get started. You'll have twelve months of access to your Digital Pack, which begins when you redeem your code.

NOTE: In order to redeem your promo code, you will need to log in with your Demme Learning account, or create a free account if you don't have one.

Trouble redeeming your code? Here are answers to common problems.

  1. Go to
  2. Choose the Digital Pack level(s) you purchased, Primer through PreCalculus, and click "Add to Cart."
  3. Add to Cart
  4. When you have added all of the Digital Packs you purchased to the cart, click "My Shopping Cart" in the upper right of the screen (next to the Checkout button).
  5. My Shopping Cart
  6. Enter your access code in the box marked Discount Codes and click "Apply Coupon." This will take your total for the Demme Digital Pack to zero.
    Repeat this process for as many Demme Digital Packs as you have purchased access to.
  7. Enter Discount Code
  8. Proceed to Checkout and complete the Secure Checkout process.
  9. Proceed to Checkout Checkout
  10. Once you have successfully completed the Secure Checkout, access your Demme Learning account via the link in the upper right of the page. You will see your Digital Pack(s) listed beneath your recent orders as a link reading "View Digital Packs."
  11. View Digital Packs

Thank you for purchasing Demme Digital Pack access!

Answers to Common Problems

If you have trouble redeeming your promo code or accessing your Demme Digital Pack, here are solutions to the most common problems.

Q. I am trying to enter my Demme Digital Pack code in the shopping cart and am being charged tax. Ive already paid for this product, so shouldnt have to pay tax again. Help!

A. Youre correct, there should be no tax applied. This has something to do with the way you set up your Demme Learning account. Here are some important things to know that should solve this problem.

  • In order to redeem your Digital Pack promo code, youll need to log in with your free Demme Learning account, or create one if you dont already have one.
  • You must add a U.S. billing address in your account dashboard. If you dont have one, the system will add sales tax. If you dont have a U.S. billing address, please use: 207 Bucky Drive, Lititz, PA 17543 (thats us!) and that will take care of the problem.
  • You must update the billing address in your account dashboard. Changing it during the checkout process will not remove the sales tax, and you will still be prompted for payment information.
  • If you are prompted for payment information, do not proceed with checkout youll be charged for the sales tax. Close out of the transaction and update your account dashboard as described. Then select the U.S. billing address that you entered during the checkout process; you will not be prompted for payment information and you should be able to complete your transaction.
Q. Im having trouble with the videos/dropdown menus/other content in my Digital Pack. Its not working properly.

A. The Digital Packs rely on JavaScript to load and play videos, as well as to allow the dropdown menus to function properly and load the content for your selected lessons.

  • If JavaScript is disabled in your browser, or if you are blocking scripts from, you will not be able to view the content in your Digital Pack properly.
  • The most obvious clue that your JavaScript is disabled or blocked is that when the Digital Pack page loads and you select a level, the second dropdown menu for lessons does not appear. If the second dropdown appears and you can select a lesson, JavaScript is not the issue and you should contact us for more support.
  • If you are able to select a level but the second dropdown does not appear, JavaScript is most likely the cause. Go to your browser settings and make sure that JavaScript is enabled and that scripts from are not being blocked.
Q. These FAQs dont solve my problems; is there anything else I can try?

A.The Digital Packs are designed for use with a modern web browser. If you are using older technology or an older version of your browser, you may experience problems with the function. Try updating your browser or changing to a newer browser.

  • We strongly recommend Google Chrome or Safari for Digital Pack users, as the Digital Manipulatives included in the Packs will not work properly in any other browsers.